Operations Management Case Study Report Case: Benihana of Tokyo PREPARED BY: UNDER THE GUIDANCE OF: Dhruv Gupta 13DM Prof. A.K. Dey. Case Study on Success of Benihana of Tokyo Group 4. 1. Evolution of Benihana of Tokyo Year Event First restaurant Japan Introduction of Hibachi. Problem Analysis. Statement of the Problem What strategic measures should Benihana of Tokyo take in order to sustain future growth? There are three (3).

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All this along with the unique combination of Japanese paternalism in an American setting made the Benihana model difficult to replicate but there were certain problems that the management was facing during the future expansion plans.

The United States, overseas and Japan. There were other issues which had to be addressed for example importing every item from Japan used in construction of a unit and using Japanese carpenters. Then table helps the customer to participate in the cooking process.

Dhruv Gupta 13DM Prof.

Business person, tourist visitors, white collars Site selection: Food cost relative to the industry: Low Cost Rocky realized that low cost could be achieved and as the customer experience was unique, so it led to high profits.

The major problem that Rocky addressed “Rocky” Aoki from the analysis was the shortage of skilled labor which he eliminated with the Hibachi table arrangement, which required only the chef as a skilled person.

Model difficult to replicate: Log Benihanw Sign Up.

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Target high traffic area Benihana restaurants adopted lf defined and accurate methods during site selection and training of chefs which helped them reduced the average dinner turnover time. Hibachi and Teppanyaki Table: They keep an optimal mix to meet the business district and residential flow. Authentic Japanese atmosphere 3. Furthermore they had the constraints of the staff and the cost factor which confined them to open there units in major cities.


Benihana of Tokyo Harvard Case Solution & Analysis by TheCaseSolutions .com on Prezi

These learning helped Rocky to open up his first unit of Figure 2: Food and beverages Types of tokyp served: He did a systematic analysis of US restaurant market and discovered that although American enjoyed eating in exotic surrounding but were deeply mistrustful towards exotic foods. Amalysis are designed in such a way that chef prepares food directly in front of the customers therefore reducing variability from waitress and customer can easily communicate the menu.

He got himself enrolled tokyoo the school of restaurant management tikyo New York City College, thinking that he would never go hungry in the restaurant business. Beverages cost lower than the annalysis As the menu was simple and limited so, the food wastage was reduced. The future plans also include targeting younger generations and introducing a combination of Chinese and Japanese operations and expand the Benihana experience in various other domains such as Renoir exhibitions and model agencies etc.

He also learned that the American enjoyed watching their food being prepared. Benihana restaurants adopted well defined and accurate methods during site selection and training of chefs which helped them reduced the average dinner turnover time and the unique combination of Japanese paternalism in an American setting made the Benihana model difficult to replicate 8.


Help Center Find new research papers in: Skip to main content. The instant success of the first unit helped Rocky to open six franchises within the next seven years soon after which he realized that tikyo franchise owners were investors and had no restaurant experience which made it even more difficult for them to relate to a native Japanese staff.

Benihana founder Hiroaki Benihana by Enter the email address you signed up with and we’ll email you a reset link.

Tokyo: A Case Study of Benihana of Tokyo&nbspCase Study

According to Bill Susha Vice President the company could limit to opening only 5 units a year because that was as fast as the two crews of Japanese carpenter could work. Apart from this each restaurant had a simply management structure which allowed all the managers to report to the operation manager, Bennihana Saito who in turn reported to Bill Susha Vice President which made it easier for the top management to control the company.

Steak, chicken and shrimp Target customers: Considering all these advantages and disadvantages into account the company had three principal areas for growth: Labour skilled tomyo providing an interactive dining experience, equal attention to all the customers 6.

With the idea of going public someday the company had moved into joint-ventures in Mexico and overseas for the meantime.

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