BPO and KPO may belong under the same umbrella, but they must be and encountered in the offshoring and outsourcing industry in the. Activities performed by BPO and KPO are as different as chalk and cheese. Read primary differences between BPO and KPO. With the help of following points, we can understand the difference between BPO and KPO. BPO and KPO are the important buzzwords in the.
|Published (Last):||6 November 2008|
|PDF File Size:||12.94 Mb|
|ePub File Size:||20.80 Mb|
|Price:||Free* [*Free Regsitration Required]|
It is a process where a number of people are working for a specific business.
Difference Between BPO and KPO
The focus is made on the process, i. Being the most popular educational website in India, we believe in providing quality content to our readers. It usually diffeernce of the back office or front office operations. Because functions outsourced by KPOs require specialized skills, experience, and knowledge, recruiting talent for this form of outsourcing could be challenging.
On the betwern hand, KPO, abbreviation of Knowledge Process Outsourcing, means outsourcing a process which requires processing knowledge in one form or another. You Might Also Like: These activities are directly related to core offering of parent company. Key to Inclusive Growth in PH? In spite of its popularity, however, understanding the two concepts can be a little tricky, especially for companies who are opo to the outsourcing and offshoring scene.
BPO refers to the outsourcing of peripheral activities of the organization to an external organization to minimize cost and increase efficiency. Business Process Outsourcingknowledge process Outsourcing Philippines.
If one has skill, he will definitely be employed in BPO. More or less they are both process outsourcing. Professionally qualified workers are required. KPO, short for Knowledge Processing Diffefence, is the latest outsourcing process, which involves the application of training and expertise to research, data analysis, and other information-based activities.
The motive behind such outsourcing is not only to reduce cost but to get specialised solutions for which availing in-house resources might be tough. If required, diference to the URL of this page in your new post. The wnd types of BPO are explained below:. Business Process Outsourcing or BPO is outsourcing of some of the business functions to a third party in order to save money.
If outsourcing is done to a company situated outside the parent company’s country, it is known as offshore outsourcing. BPO provides an array of services such as:.
For BPO such qualification is not needed and the nature of work is limited which is taught to the executives during their incubation period. KPO can require greater expenditure compared to BPO because it is mostly driven by the lack of professionals in certain sectors within developed countries. Both forms of outsourcing work in a B2B environment where the service provider and buyer of services both are business organizations.
Also, the training provided by the KPOs is more rigorous and sector specific. BPO provides services like customer care, technical support through voice processes, tele-marketing, sales, etc. Math Question Source Space Requirements Be difrerence in skills required, number of employees, and timeline. The organization may be bpl different entity or the subsidiary of the main organization that can be located in the same country or overseas to minimize cost.
If you will be outsourcing key tasks, make sure you find an outsourcing and offshoring service provider that has the expertise and knowledge needed to write your story of success instead of a bad outsourcing experience.
KPO is another kind of outsourcing whereby, functions related to knowledge and information are outsourced to third party service providers. Different types of services by BPO industry are: It is helpful for those who are under-graduate or graduate and are not able to be employed in any company. Now begween you hear of a BPO, in your mind first thought comes is of Telecommunication service only, because we are using it daily and we often call up the customer care executive for resolving minor problems.
Data entry, call centers are some examples of BPO operations. Based on a anv at www.
KPO vs BPO: Difference between KPO and BPO ~ I Answer 4 U
Business Process Outsourcing BPO and Knowledge Process Outsourcing KPO are two business terms also considered popular buzzwords in the past frequently used and encountered in the offshoring and outsourcing industry in the Philippines.
BPO refers to the outsourcing of non-primary activities of the organization to an external organization to minimize cost and increase efficiency. BPO depends on upon cost arbitrage. Difcerence involves outsourcing of core functions which may or may not give cost benefit to the parent company but surely helps in value addition. BPO is usually back office services and front office services mostly related to IT stuffs while KPO is usually core functions that requires knowledge and specialised skills.
Top Contributors Today Andd Bhatt KPO, on the other hand, could be considered as a part of BPO, but it involves outsourcing of core functions that require specialized skills and knowledge. Knowledge Process Outsourcing or KPO refers to the assignment or transfer of knowledge plus information related process to another organization. Add new comment Fifference name.
Here also the customer care executives handle your queries but there is a difference in the qualification of the customer executive. Nowadays, it has become a fashion or trend for youngsters in some countries to work in BPOs just for time pass. BPO firms can easily hire employees with basic education, whereas KPO firms need to spend more time and differenxe in recruiting talent. KPO on the other hand is related to specified professional fields, like Law, taxation, accounting and technical and IT support.
Even businesses outsourcing their services to KPOs do a more extensive research before giving a contract to a particular KPO, as a good KPO can be the differentiating factor between a good market offering and a bad one.